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Trust & Legal

Data deletion & export

How to request a copy of your information or close your account.

Montréal, Québec, CanadaUpdated

A clear path for account requests.

Make a request

Email support@letsconfigure.cloud from the email address associated with your account. Use the subject “Data export” or “Account deletion”. Tell us whether you want a copy of your information, deletion of particular information, or closure of the account. This is a support-assisted process; this page does not delete an account automatically.

Identity and scope

We may ask for proportionate verification to protect your information. Never send your password, payment-card details, or an identity document unless a suitable process has been agreed. Requests can cover profile details, learning progress, saved lab configurations, and related account information.

Subscriptions and retained records

Tell us if the request also concerns an active subscription. Cancel renewal in Manage billing, or ask support for help if you cannot sign in. Clearing your browser data alone does not stop charges. Certain transaction, security, or dispute records may need to be retained under applicable requirements; we will explain relevant limits when handling the request.