Stay in control of your subscription.
Before subscribing
The free introductory lab does not itself create a paid subscription. Paid access is offered only when checkout is enabled. Checkout shows the price, currency, recurring interval, any applicable taxes, and payment total before you confirm. Subscriptions renew automatically until you cancel renewal.
Cancel renewal
With end-of-period cancellation, access continues through the paid period and the subscription does not renew. Signing out, uninstalling a browser, or stopping practice does not cancel billing. If you cannot access your account, contact support for help.
- Sign in and open Billing.
- Choose Manage billing to open the Stripe customer portal.
- Cancel renewal and review the end date shown in the portal.
30-day refund on your first purchase
Your first Professional subscription payment is eligible for a full refund if you request it within 30 days of that first purchase. This offer applies to the initial subscription payment only; renewal payments are outside this offer. Any mandatory cancellation or refund rights under applicable consumer law remain unaffected.
To request your refund, email support@letsconfigure.cloud from your account email address and include the purchase date and receipt or invoice identifier. Do not send a card number or security code. Support processes the request and confirms the refund and any subscription changes. Cancel renewal in Manage billing if you do not want another charge while your request is being handled.
Failed or delayed payments
A failed renewal does not extend the previously paid access period. Update the payment method in Manage billing. If payment succeeded but access has not updated, use Refresh subscription status on the Billing page and contact support if needed. Do not repeatedly purchase another subscription to resolve a delay.