Let’s get you back to practicing.
Labs & terminal
- Select an enabled switch before running a command. Type help to see the supported subset.
- Use configure terminal before changing configuration. Use exit to leave a VLAN or interface context.
- Start or resume the lab to load saved work. Reset configuration only when you want to start that lab again.
Account access
Verify your email and set up an authenticator before accessing your account. If you forget your password, use password reset with the same account email. If you lose your authenticator, restore its secure backup or use another enrolled authenticator. A password reset does not remove 2FA. If every recovery option is lost, contact support for an identity review. Never email your setup key or authenticator codes.
Billing & subscriptions
Manage billing opens the Stripe portal for invoices, payment-method updates, and cancellation. If a successful payment has not updated access, choose Refresh subscription status. For an incorrect charge or refund request, include the invoice identifier and a short explanation in your support email; do not include card details.
Privacy & other requests
Use the data request guide for export or deletion. For an accessibility barrier, include the page and task. For a security concern, use the security reporting guidance. All requests currently use the same support contact; no separate sales or privacy inbox is assumed.